Frequently Asked Questions

Our Products

Our bamboo products are born in the beautiful mountains of Fenghua district in Zhejiang province (southeast of China). Most of the wild bamboo grows very fast in the middle and top of the mountains, where sunshine and rain give the ideal environment to grow organically, free from chemicals and pesticides. Both our Natural Toothpaste and Toothpaste Tabs are produced with our incredible partners in Germany, Europe.

All our international orders are sent from our warehouse in Lisbon, Portugal. Local warehouses are also available in different countries through our distributors and partners.

Bamboo is the fastest growing plant on earth. Because it contains naturally-occurring antimicrobial agents, there is no need for using fertilizers or pesticides during its cultivation. Our bamboo is totally organic and wild. A few facts:

- Fast-growing: Bamboo is technically a kind of grass, and it grows like grass- sometimes up to three or four feet in one day. This means that there's lots of it, and when it's harvested it grows itself back again quickly enough not to leave a dent in the ecosystem.

- Absorbs CO2: Bamboo absorbs greenhouse gases, and releases 35% more oxygen into the atmosphere than trees.

- It keeps alive while serving us: Bamboo roots remain in place after harvesting, thereby preventing soil erosion and retaining nutrients for the next crop.

- Chemically untouched: It is completely natural. No chemicals needed. No pesticides.

- Job provision:  Wherever it grows, it is vital to the local economy and to the local culture. In China, bamboo is known as 'the friend of the people'.

- Surprising strength: It is a whopping 34% harder than white oak, and 2.5. times more stable than commonly used wood.

A word on Pandas - they don't eat this type of bamboo and they don't live in this area :)

Our packaging is 100% recyclable.

Yes. All our products are totally vegan and cruelty free. Our Natural Toothpaste is already registered with The Vegan Society and our main goal is to certify the rest of the portfolio.

Subscription

Pick your favorite oral care products, choose the frequency you would like to receive them (every 1/2/3/4, whatever works for you) and we take care of the rest. As simples as that :)

Start by logging in here. After logging in, select ‚ÄúSubscription‚ÄĚ > ‚ÄúEdit‚ÄĚ to postpone or cancel your subscription. You can also change the products within each subscription and respective address. If you need any help, don‚Äôt hesitate to reach out to us at info@thebamandboo.com.

If your order has already been processed, but it’s still in our warehouse, we would be glad to make any changes you desire. Adding a product, changing the toothbrush color, anything. Just let us know and we’ll take care of everything.

No problem! Most of the products have a one-time purchase alternative. If you prefer to buy in bulk, gift and value packs are also available.

Shipping

Yes, we do! We offer free worldwide shipping.

We ship worldwide. You don’t have to worry about your toothpaste finishing or your toothbrush getting nasty when you need it the most. With a subscription model, your eco-friendly oral care products will be delivered to your mailbox wherever (and whenever) you desire.

Our orders are sent by standard mail and usually take between 8 to 12 business days to arrive (within EU). For orders outside the EU, please allow up to 30 days.

Our orders are sent by standard mail so, unfortunately, there is no tracking number available. Our packages are sorted with the local post office and get delivered by a postman that would likely stop by your house anyway with other mail.

Inside the EU no customs duties are applied.

For non-EU customers, import duty and taxes may be due when importing goods, whether by a private individual or a commercial entity. These charges, if any, are not included in the checkout total, and all such charges will be collected by local customs authority from the importer (you) at the time of delivery.

In collaboration with Plantar uma √Ārvore (Plant a Tree), we are planting a tree a day. Every time you order from us, you‚Äôre contributing to an initiative that seeks to promote biodiversity through restoration of native forest, actively promoting ecological awareness, participatory citizenship and social responsibility.

Returns and Exchanges

We hope you love The Bam&Boo products but if you're not 100% happy, please email us within 30 days of receiving your order. Return shipping is at the expense of the customer in the event your products are returned to us. The customer is free to choose whatever method of shipping is most economical, however we strongly advise you to add a tracking number.

Ups! Unfortunately, that’s the price we pay for choosing more sustainable materials. We kindly ask you to please email us, adding the order number and a photo of the broken item. We’ll take care of everything as soon as possible.

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