Frequently Asked Questions

What is BAMandBOO?

BAMandBOO Grounded Skincare is a clean beauty brand from the Azores, Portugal established in 2017.

We offer a wide range of natural, sustainable, cruelty-free, vegan and innovative products that aim to make the daily personal care routine more sustainable and suited to everyone's needs.

In Nature's cycle, we find our own.

Allowing humans to live in harmony with the cycle of nature, nourishing their bodies and minds throughout the seasons with only what is good for them and the planet.

Are your products made in the Azores?

Are your products made
in the Azores?

Our Head of Science is located in the Azores, where the product formulation and development of our skincare is done.

However, as we have an extensive portfolio of Clean Beauty products across categories in Skincare, Bodycare and Haircare we also work with a few other local portuguese producers. An advantage of this is that we are able to maintain a close relationship with the production processes and practices.

Check the links for further information on our ingredients and science.

Do you have a physical store?

You can visit our flagship store and try all our products, everyday from 11am to 7pm. We are located at LX Factory Level One.

For more information click here.

Where can I find your products in the Azores?

Where can I find your products
in the Azores?

You can find our products at Wells, Perfumes&Co. or selected pharmacies around Portugal. However, our full portfolio is only available directly through our online store or at our Flagships Store in Lisbon.

Are your products
cruelty-free and vegan?

Are your products cruelty-free and vegan?

Yes. All our products are cruelty-free and vegan.

We are currently committed to getting our products certified and hope to have this process complete as soon as possible.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

In both cases, your product should be returned back to us before we can process your refund or exchanged item.

If you wish to return your products please contact our customer support team at info@thebamandboo.com.

For further information regarding our policy check here.

Do you offer international shipping?

We ship worldwide.

We offer a variety of shipping methods based on your destination. Detailed delivery times, costs and methods will be available for you to select at checkout.

Delivery times do not include order preparation time.

How can I track my order?

All Express Delivery methods and DHL have a tracking number available that will be emailed to you once your order has been prepared.

Once you receive your tracking number, please allow up to 24 hours for the tracking details to update.

Are there any subscription or loyalty programs available?

Are there any subscription or loyalty
programs available?

Our products are available for purchase in a subscription or one-time purchase order. All details regarding price, frequency and discounts are available in each product page.

Subscription orders allow you to receive your natural products at home, automatically and in your selected timeframe, based on an easy and intuitive system that includes a set of benefits.

BENEFITS INCLUDE
Save 20% on BAMandBOO products
Convenient automatic reordering
Easy order management
Cancel anytime with zero commitment
Early launch access
Free buyer protection with Trusted Shops

How can I contact your customer support team?

How can I contact your
customer support team?

Contact our customer support team directly at info@thebamandboo.com.

What measures does BAMandBOO take to ensure sustainability?

What measures does BAMandBOO
take to ensure sustainability?

We are climate neutral. We are committed to actively compensate for the excess carbon generated by the production and delivery of our products.

Local production of our products reduces the carbon footprint associated with long-distance transportation, cutting down on greenhouse gas emissions. By supporting nearby producers and manufacturers, we minimize the need for extensive shipping and packaging, which further lessens environmental impact.

The Algae extract and Green Tea used in our products are sourced from sustainable harvests. This is a practice that ensures natural resources are used responsibly, preserving ecosystems and biodiversity. These prevent overexploitation, allowing flora and fauna to thrive and maintain their natural roles within their habitats. Prioritizing such sustainable methods, also creates a protection of the soil health and water quality, fostering a balanced and resilient environment.

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